STUDIO RULES & REGULATIONS
Platinum Yoga is operated by Platinum Yoga Pte Ltd, with it’s registered address at 1 Marine Parade Central, Parkway Centre, #13-09, Singapore 449408 (“The Company”). The principal objective is to provide yoga classes for its Members. The Company has appointed a Management team (“The Management”), who are responsible for the operation of the studios in accordance with these Rules.
a) The Management reserves the right to accept or reject an application for Membership for any reason whatsoever. Members are subjected to the Studio Rules and Regulations in force.
b) Membership is personal to the Member and is non-assignable, non-transferable and non-refundable. Subject to the Management’s approval, some Memberships can be transferred to a non-member (one who does not have an account with Platinum Yoga and/or who has no record in Platinum Yoga’s system) with a chargeable admin fee.
c) Upon acceptance, the Member will be issued with a Membership account and the Member shall be entitled to all the rights and privileges exercisable by the class of membership for which his/her application has been accepted. Due to safety and security reasons, members are encouraged to update their account profile picture. Members who refuse to update their profile picture will be issued a Membership Card and if the Membership card is lost or misplaced, the Management will issue a replacement card at a processing charge.
d) Any member to enter the Club without a valid membership card or updated profile picture will only be admitted at the absolute discretion of the Management.
a)The member agrees that he/she is of legal age and capacity and has voluntarily entered into this agreement or has obtained the consent of the guardian to enter into this agreement. The member agrees to pay the dues and fees as stated on the contract. Joining Fee and administration fees will be charged when a member buys a membership. These fees and any prepaid monthly dues are not refundable, regardless of whether the facilities are being used.
b) A monthly Membership fee (‘dues’) is payable in advance by autopay. The Company reserves the right to charge a nominal fee of $10.70 in the event of an unsuccessful collection of autopay due to members bank account error or otherwise.
a) A member may suspend his/her Agreement for a maximum of twelve (12) months due to pregnancy and/or medical reasons. Supporting documents from approved medical practitioners must be produced for verification purposes.
b) All non-pregnancy or non-medical suspensions will be charged at $30 per month (including 7% GST). The minimum suspension period is one (1) month and a maximum of three (3) months in any period of twelve (12) months. Members are allowed to suspend his/her Agreement twice within any one (1) year.
c) If a member is on a monthly committed autopay or prepaid package, the package expiry date will be extended by the number of month(s) suspended. Member must give at least thirty (30) days notice prior to the next scheduled autopay date for his/her suspension to be approved.
d) No backdated suspension are allowed.
a) The Company reserves the right to terminate the Membership of any Member found to be in breach of any Terms and Conditions/Centre Rules and Regulations. The Member has to pay for the full membership and shall not be entitled to any refunds.
b) In case of permanent disability, the Member will be entitled to claim a pro-rated amount by making a request for refund within thirty (30) days from the date of such disablement. Any such request for a refund must be accompanied by a document in writing from a certified physician. The definition of permanent disability is a condition of non-temporary nature, which will preclude the member from physically using the yoga center facilities for the remainder of the term of the Membership and is documented in writing by a certified physician. The termination date will be the day the proof by the physician is submitted and received by The Company. The member agrees that the Membership shall not be terminated except by the Member in person. In case of death, the Membership shall be terminated and the Member’s family members will be entitled to make a joint application to claim a pro-rata amount within 30 days of such death. Such joint application must be accompanied by the death certificate of the Member.
Physical Condition of Member
a) The member hereby warrants represents and agrees that he/she has no physical disability, impairment or ailment preventing him/her from engaging in any exercise activity, or that will be detrimental to his/her health, safety, comfort, or physical condition, or that of others.
b) The member further undertakes that he/she will consult his/her physician before undertaking an exercise program. The Member fully understands that he/she is engaging in physical exercise and training and instruction by The Centre’s personnel, which may cause injury or a risk of abnormal body changes to him or her. He/she hereby agrees that he/she is a voluntary participant in physical exercise, the use of any facility of the yoga center, training and instruction by the center’s personnel and that he/she is assuming all risks of injury or of abnormal body changes to him/her on account of these activities.
c) It is further agreed that The Centre will not perform any evaluation of the members physical condition, which might result in the identification of the risk factors contradicting or prohibiting physical exercise prior to his/her starting or continuing any exercise activity. The center shall not be liable or responsible for any injury or abnormal body changes caused as a result of the use of the centers facilities and training and instruction by the center’s personnel.
d) The member shall not use any studio facilities whilst suffering from any infections or contagious illness, disease or other ailments such as open cuts, abrasions, open sores or minor infection, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other members.
Expulsion of Member
(a) Platinum Yoga and/or the management may terminate the membership of any member:
(i) without notice and with immediate effect if the member’s conduct, whether or not such conduct is the subject of a complaint by another member or members, is such that in the reasonable opinion of the management, it may be injurious to the character or interest of the company.
(ii) without notice and with immediate effect if the member shall have committed any breach of these Terms and Conditions or of the Company’s Rules and Regulations as are from time to time in force.
(iii) if any monthly membership fees, locker fees, or service charges remain unpaid after the due date for payment
(iv) with and/or without notice and with immediate effect, if the company is of the opinion that the member is not a suitable individual for continued membership. All decisions of the management under this clause are final and binding.
(v) without notice and with immediate effect if a member is found to have violated the privacy of any other member within the shower and the changing rooms, or are caught in lewd or compromising actions
(b) The company can terminate any membership with or without notice/explanation by refunding the prorated advance payment. A member whose membership is terminated by the management shall forfeit all the privileges of membership with immediate effect. On termination of his/her membership, the member shall return forthwith his/her membership card and any other evidence or property of membership provided to the member and shall settle any outstanding debts.
(c) Please treat our staff with respect. We aim to provide a safe environment for our staff and members, therefore, we expect all members to respect the rights of staff and of other members. The use or threat of force against our staff, or any attempt to do so, is unacceptable. This includes any forceful or unlawful touching of any other person, spitting at another person, raising fists or feet or verbally threatening to strike or otherwise applying force to any person.
Aggressive or abusive behaviour against our staff is unacceptable. This includes swearing, threatening or abusive language or gestures, sexual gestures or behaviour, derogatory sexual or racial remarks, shouting loudly or in an intimidating manner or at any person, and applying force to any studio property or the personal property of any staff, such as banging on or kicking desks or counters.
The company can terminate any membership with or without notice/explanation and with immediate effect if member is found to have been disrespectful to our staff.
Please call the individual studios for the operation hours. The Management reserves the right to adjust the hours for purposes of cleaning, decorating, repairs, special private functions and holidays. The Management shall endeavour to give reasonable notice of any change in operation hours.
All Members are required to wear suitable yoga attire.
a) Members are entitled to one bath towel a day upon request.
b) Certain complimentary drinks are provided to members for consumption within the premises only. These drinks are for refreshment on the premises only. Members are not allowed to bring their own food and/or drinks into the studio.
c) The Management may from time to time wish to show potential Members or others around the studio and allow them to use the studio facilities on a trial basis and reserves the right to do so.
d) No photography / video taking is permitted within the premises unless authorized by the management of Platinum Yoga. Members are strictly not allowed to take photographs in the changing room to protect the privacy of others. Members breaching this rule will be handed over to the Authorities to be dealt with accordingly.
a) Locker is provided to each member & guest at each visit. The locker must be vacated before leaving the studio and any items left overnight will be disposed of.
b) Management cannot guarantee the prevention of theft or damage to your belongings with the use of the locker, and accepts no responsibility for loss or damage to members’ locker contents.
Provision of Personal Data
Platinum Yoga is absolutely committed to the protection of privacy and to fully implementing and complying with the relevant provisions of the Personal Data (Privacy) Ordinance.
Personal Data Collected
Platinum Yoga collects different information in order to help us improve the services and products we offer; and to provide unique personalised services and products to each registrant.
Platinum Yoga collects information on you when you enter a user agreement with Platinum Yoga and when you register with the Platinum Yoga website.
You are under no obligation to provide your complete personal data. However, the minimum information we require for us to be able to provide you with our products and services are your name, phone number, and e-mail address.
Platinum Yoga may also ask for further information from you in order to obtain a better understanding of how Platinum Yoga can provide personalised services to you, in all instances it is entirely your choice whether or not to provide information. In cases for us to provide the service requested, you will be required to give certain information. If you choose not to provide the required information, we may not be able to provide the services requested, in all cases when you are required to give information we will inform you. We will inform you in cases when it is obligatory for you to provide information before you can receive the service requested.
Types of Information we collect:
- Your attendance record;
- Your purchase history;
- Your name, residential address, mobile phone number, office number, emergency contact, emergency contact number, email, country, gender, marital status, passport number, profile photo, designation, company name and address;
- Your credit card details, payment details including type of payment;
- Your workout action plan and goal;
- Which year(s) you may have joined Platinum Yoga;
- How you heard of Platinum Yoga;
- Community discussions, correspondence through our sites and correspondence sent to us;
- Other information from your interaction with our sites, services, and content, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.
We use your Personal Information:
- To process your application and registration;
- To process your contract renewal and upgrade;
- To conduct market research and analysis;
- For direct marketing;
- To ascertain if you are eligible for discounts;
- For other related purposes
Processing of Your Personal Information
Platinum Yoga forms part of a group of companies and in order to carry out the functions described above it may from time to time be necessary to transfer your personal information to our holding company, subsidiary company, associated companies, and companies which are subsidiaries of our holding company.
Should you not want Platinum Yoga to use your personal data for aforesaid purposes or choose not to receive promotional materials from us, please opt-out by email to firstname.lastname@example.org.
a) The Management reserves the right to use any individual or group photographs of Members and/or Guests for press or promotional purposes.
b)The failure of the Management or the Company to enforce any of their respective rights at any time for any period shall not be construed as a waiver of such rights.
c) These Rules shall be governed and constructed in accordance with the laws of Singapore and subjected to the jurisdiction of Singapore.
Limitation of Liability
In consideration for the Management accepting his/her application for membership and for him/her becoming and remaining a member, the member agrees that:
a) Neither Platinum Yoga Pte Ltd, its employees or agents shall be responsible for any claims, demands, injuries, damages, or actions for negligence arising on account of death or due to injury, loss, damage or theft to a member’s person or property arising out of, or in connection with the use by a Member of any of the services, facilities or premises of Platinum Yoga. The Member hereby holds the Company, its related companies employees and agents harmless from all claims which may be brought against them by or on a Member’s behalf for any such injuries or claims aforesaid.
b) Any guest of a member or temporary visitor to Platinum Yoga agrees to abide by the studio rules and regulation, and the same limitation of liability as a member.